FAQ

Option A: If you want to direct order our standard design on our website:

• 1.Write the desired item mdl no or save pictures, click “request a quote”
• 2.Leave your contact and your message, then submit.
• 3.We will get your request and reply you within 24 hours.

Option B: If you want a custom-made design just send us detail by “contact us” button or directly email us: topsupplier@headdecor.com

Option C. How to make a payment?

• We supplier different option for payment:.
• Order amount 5k USD up, bank telecom transfer.
• Order amount less than 5k USD: PayPal, west union, Ali pay all acceptable.
• After we confirmed your order detail and confirm the amount, you send the payment.

1. Will my item be exactly the same color as what is shown on your website?

Our products online have been adjusted to display color as close as possible to the color of the actual fabrics color. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Anyway, as we all made customize orders, we will make an approval sample for your confirmation.

2. Can I change the design of the headband or fascinator?

Sure, we are a manufacturer, we can change the design as per your request. For any changes, you can Contact Us for more information or direct email: topsupplier@headdecor.com

1. Where do you ship to?
We can ship worldwide. Please be assured that your address can be chosen from our shipping countries’ drop-down list when you fill in the shipping address.

2. What shipping methods do you offer?
We offer shipping by carrier, by air and by boat.

3. What is your production time:
Normally it will take 7 to 30days for production depends on design and quantity.

4. When will I receive my order?

• For carriers like FedEx/DHL/UPS, it will take 3-7days.
• By air will take around 7-15days.
• By boat will take around 20-40days.
• We will suggest you best shipping way according to your order volume.

5. How can I track my order status?

• If the order was sent by air or by boat, we will supply your bill of lading for checking and clear the goods.
• If the order was sent by carrier, we will give you carrier tracking No. for the check.

There are a lot, but we give 3 key points:

• 1st, we save your time. After 14 years of experience in the fashion hair accessories, we can get your
  point soon, whatever it’s about a new design development or an email reply.
• 2nd, we reduce your headache. In recent 3 years, we have 0 claim, its because we gained many
  experience and lessons in the past many years, all these growths is from time and money
• 3rd, we increase your profit. In a deep competitive business, all the profit is from control. We focus on controlling our every procedure.

“Quality is the key to success!”

• In the past 14 years, one of our most important work is we shortlist our raw material suppliers,
  which assure our product quality in the right way in the beginning.
• During production, both the product manager and a sales manager will both involved and monitor
  the order from the beginning.
• When the ready unit finish, we will send the approval sample or take a video to clients for approval,
  then everything will be confirmed before shipping.